Customer Service and Terms of Sale

Call or Write Customer Service
1-888-256-2970
1-602-288-8333 FAX

Mailing Address
Amazing Christmas Trees
Customer Service Department
4470 W. Sunset Boulevard
Suite 106
Los Angeles, CA 90027
sales@amazingchristmastrees.com

Shipping
Most orders ship within 3-5 business days from date of purchase unless otherwise noted, and arrive between 10-15 business days from date of purchase. Currently, 85% of our orders are shipping within 3 business days from date of purchase.   However, Amazing Christmas Trees is not responsible for non-delivery due to circumstances beyond our control, such as labor and/or maritime strikes, customs delays, and Acts of God.

Shipping costs shown upon checkout are estimates using current FedEx, UPS, Common Carrier, Ground Rate Guides and the weight of the item(s) purchased and may not accurately reflect the actual shipping charge for the item(s) ordered depending upon the item(s) actual dimensions. If there is any difference between the shipping cost calculated upon checkout and actual shipping charges incurred by Amazing Christmas Trees, the customer may receive a credit or an additional charge for shipping.  Ground shipping is only applicable to the 48 contiguous states.  International orders and orders to Hawaii and Alaska will be charged actual shipping cost minus regular domestic ground shipping cost.

Prices and Availability
PRICES AND AVAILABILITY OF ALL MERCHANDISE ARE SUBJECT TO CHANGE WITHOUT NOTICE. Despite our best efforts to sell online only those products we have in stock, quantity may not be available for all products. If the product you want to order is out of stock, we apologize for any inconvenience.

TERMS AND CONDITIONS OF SALE
This Terms and Conditions of Sale (the "Agreement") constitutes a binding legal contract between you and Amazing Christmas Trees, the owner and operator of the www.amazingchristmastrees.com website (the "Site"). By ordering any product or service via the Site, you signify your acceptance of this Agreement, as it may be amended or supplemented from time to time. Changes to this Agreement will be effective when posted.

This Agreement is intended to supplement the Website Terms of Use. Amazing Christmas Trees takes the issue of privacy on the Internet very seriously.

DISCLAIMER OF WARRANTIES
THE FOREGOING WARRANTY AND RETURN POLICY IS MADE EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES OR GUARANTIES. Amazing Christmas Trees EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THESE LIMITATIONS MAY NOT APPLY TO YOU. THE WARRANTIES SET FORTH HEREIN GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. IF A PRODUCT HAS BEEN PURCHASED FOR CONSUMER USE AS DEFINED BY 15 U.S.C. § 2301, ANY IMPLIED WARRANTY OR WARRANTIES SHALL EXPIRE ON EXPIRATION OF ANY EXPRESS WARRANTY.

Return Policy
RETURNS WILL NOT BE ACCEPTED AFTER DECEMBER 25, 2009. ALL SALES ARE FINAL AFTER DECEMBER 25, 2009. All returns must be made within 2 days of date of receipt of shipment. Customer is responsible for all freight charges.

No merchandise can be returned without prior authorization from Amazing Christmas Trees.

International orders are non-returnable.

Our products are not recommended for outdoor use unless expressly noted, and Amazing Christmas Trees is not responsible for any damage caused by the weather. 

Please open your cartons and identify all materials immediately upon receipt of shipment. This is to ensure all items ordered are present and intact.

Any product that has been subject to misuse, improper storage, unauthorized modification, unauthorized repair, neglect, alteration, improper installation or other acts which are not the fault of Amazing Christmas Trees, including damage caused by shipping can not be returned to Amazing Christmas Trees.

If the product you receive is damaged, you MUST make note of damages on the truck bill of lading or immediately notify your FedEx, UPS, or Common Carrier driver to mark any damages on their shipping form. YOU MUST MAKE NOTE OF ANY DAMAGES BEFORE THE SHIPPING CLERK LEAVES YOUR FACILITY. Amazing Christmas Trees staff will be happy to assist you with filing a shipping claim, however damage claims are your responsibility!

Please contact Amazing Christmas Trees Customer Service at 1-480-282-8776 or e-mail us at sales@amazingchristmastrees.com. Give your order number or customer account number (if available), item number, and the quantity you wish to return. Also, briefly explain why you would like to return the merchandise.

We will issue you a return authorization number and instructions on how to return the merchandise. There is a 25% restocking fee on all returned merchandise. Please mark the outside of your carton (s) with your return authorization number for immediate processing.

Items not returned in their original box or improper repackaging of items will not be accepted by Amazing Christmas Trees. If you are unable to use Amazing Christmas Trees's original box, please notify Amazing Christmas Trees before you return the item.

Amazing Christmas Trees will give you the correct shipping address to return the merchandise. Please DO NOT return product to us without receiving prior instructions or return additional merchandise not previously authorized.

Amazing Christmas Trees is not responsible for the freight charges of returned goods directly resulting from customer error. However, we will assist you in choosing the most economical method to ship back your return.

You will have 5 days from the date you receive your return authorization number to send returned items back to our shipping facility. Authorized returns arriving back to Amazing Christmas Trees more than 15 days from the date of the return authorization may be subject to additional return fees.

After the product has been returned and inspected by Amazing Christmas Trees returns staff, we will issue a credit to either your credit card or by check, depending on what payment method was used at the time of purchase.

Please contact us if you have any questions about our returning policy before purchasing, or for further information.

BACKORDERS
Backorders will be shipped automatically, without notice, up to 90 days, unless the customer specified a cancellation date. Discontinued items or sold out items will be automatically cancelled, and amount of backorder will be credited back to customer’s credit card or checking account. 

FREIGHT CLAIMS POLICY
The purchaser should inspect their shipment immediately upon receipt. Damages must be reported within 2 days of receipt of merchandise.